WHAT WE OFFER

Tom J. Bauer,
Chief Operating Officer Vamed Vitality World

Getting feedback from daily guests has always been a challenge. In particular, factors such as a very short stay and anonymity made it difficult for us to get to know our guests and their needs better. However, this knowledge is an essential tool for strategic success. For us, AskNow was the ideal solution to solve this problem. Finally, we were able to offer our guests a simple, modern and very efficient way to express their opinions and satisfaction. And what is also important for us, is that AskNow management has always proven to be very communicative and cooperative - in preparation, installation and their support - has always been very professional.

Georg Wiesauer,
assistant SPA manager Tauern SPA Kaprun

AskNow provides a very easy way for our customers how to leave feedback. We think AskNow is great. And not only because it is multilingual, so can guests respond in their own language. Their wishes, suggestions and complaints are forwarded directly to management. We are satisfied, we recommend the system to everyone.

Leopold Holzknecht,
SPA manager AQUA DOME - Tirol Therme Längenfeld

For me, the most interesting thing about AskNow is, that we get automatic reports. So every day we can have actual satisfaction rating and comments from each area. For management, AskNow has the advantage that we finally receive very fast and very clear feedback from our customers on daily bases.

Reinhold Hofmann,
deputy managing director TBL Therme Laa

The detailed evaluation we receive daily from AskNow terminals is essential and very important to us. From that, we can make analyzes and make right decisions every month. So, I can highly recommend AskNow to each of my colleagues in our industry. We really have the best experience with the system, even when it comes to technical support. And I think that is very - very important.

Hans Dieter Bergmann,
general manager Spa Resort Therme Geinberg

Our guests appreciate the simple operation of AskNow terminals and we as management will get this feedback on our smart mobile phones very quickly. Therefore, we can always take the necessary steps in time to best satisfy our guests. I can recommend AskNow terminals. The guests have the opportunity to pass their feedback directly to management in real time and for particular fields, in which need to make improvements. Then management can take the necessary steps very quickly.

Petr Pavlacký,
director of Aqualand Moravia

In the biggest aqua park facility in the Czech Republic, we are glad, that thanks to AskNow we have the advantage that we get feedback immediately. This is absolutely unique compared to other quality outputs. At the same time, we can respond to a number of initiatives. This help to capture things when they are happening and not several hours or days after.

Bohdana Opočenská
Executive Director of Bohdaneč Therapeutic Spa and Spa Teplice nad Becvou a.s.

We have evaluated the AskNow system right after a test run as a significant shift ahead in feedback. The former system of paper questionnaires was not so flexible, time consuming and time consuming to process. The opinions and comments of clients reached the individual managers with a delay. Thanks to AskNow terminals, we can handle complaints operatively and this has greatly contributed to our client’s satisfaction.

Ondřej Roznětinský
BMW and MINI Service Manager - Renocar  a.s.

I greatly appreciated that I could define my own targeted questions about the quality of service. AskNow feedback has the biggest advantage of receiving feedback and customer reviews instantly in both email and phone. I got the opportunity to respond immediately to our customer insights.

Dana Soukupová,
director of Wellness Hotel Babylon

I am very glad that we have launched this new way. Our guests got used to it very quickly. The biggest advantage of AskNow is the speed of getting and evaluating the feedback and also that the guest's opinion gets undistorted and authentic. Thanks to this we are able to react quickly and solve arising situations.

Klaus Pilz,
GM Hotel Thermal Karlovy Vary
Former CEO, Slovak Health Spa Piestany

AskNow is a perfect tool how to get again into interaction with our guests on a daily basis.. The biggest advantage is that you can react immediately, because you get immediately feedback alerts on your mobile phone. This is way faster, and more comfortable. You are in control of the customer experience by really implementing AskNow Instant Feedback System.

PhDr. Denisa Vlková, MPH MBA
Director of ŠNOP / Specialized Hospital for Orthopedic Prosthetics

We are pleased to have introduced AskNow as a new way of getting feedback. It is simple and at the same time modern for patients.Management of the hospital has suggestions and patient evaluations immediately in the mail or mobile phone. The added value of AskNow is long-term statistics, where through the obtained insights, it is possible to identify areas to focus on.